Cancellation and Modification Policy
If you wish to cancel or modify your purchased order, please review our policy below. Due to our swift order processing, all requests must be made within a specific timeframe.
1. Timeframe for Cancellations and Modifications
We accept cancellation or modification requests within 6 hours from the time of a successful purchase. After this period, your order may have already entered the production phase and cannot be altered or canceled.
2. How to Request a Cancellation or Modification
To cancel or modify your order, please contact our customer service team immediately via email:
- Email: support@zoloyolo.shop
Please provide your order details, including the order number and the specific changes you wish to make.
3. Refund Process for Canceled Orders
If your order is successfully canceled within the specified timeframe, we will initiate a full refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, as processing times vary depending on your payment provider.
4. Modification Options
You may request modifications such as changes to the shipping address or customization details. All modifications are subject to feasibility and must be made within the 6-hour window.
5. Contact Us
If you have any questions or need further assistance regarding order cancellations or modifications, please don’t hesitate to contact our customer service team:
- Email: support@zoloyolo.shop
- Address: 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time