Cancellation and Modification Policy
This policy outlines the cancellation and modification procedures for purchases made from Goroamies LLC, doing business as Zoloyolo (“we”, “us”, “our”). Due to our swift order processing, all requests must be made within a specific timeframe.
1. Timeframe for Requests
We accept cancellation or modification requests within 6 hours from the time of a successful purchase. After this period, your order may have already entered the production phase and cannot be altered or canceled.
2. How to Submit a Request
To cancel or modify your order, please contact our customer service team immediately via email at support@zoloyolo.shop. Please provide your order details, including your order number and the specific changes you wish to make.
3. Accepted Modifications
You may request modifications such as changes to the shipping address or customization details. All modifications are subject to feasibility and must be made within the 6-hour window.
4. Refunds for Canceled Orders
If your order is successfully canceled within the specified timeframe, we will initiate a full refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, as processing times can vary.
5. Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team:
- Goroamies LLC (dba Zoloyolo)
- Email: support@zoloyolo.shop
- Phone: +1 800-609-2780
- Address: 1370 W Ridge Rd #1031, Rochester, NY 14615, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time