Refund and Returns Policy
We accept returns within 30 days from the date you receive your product. To be eligible for a return, the item must be unused, and in the same condition as when you received it, with all original packaging.
Returns
To request a return, please contact our customer service team via email at support@zoloyolo.shop. After receiving your return request, we will provide you with clear instructions and a prepaid shipping label to return the item.
Return Shipping & Fees
- Restocking Fee: There is no restocking fee.
- Return Cost: We will cover all return shipping costs.
Refunds
Upon receiving the returned item, we will inspect it. If the product meets our requirements, we will refund the full amount you paid (including the original shipping fees) to your original payment method. The refund will be processed within 5-10 business days. If the product does not meet our return requirements, a refund will not be provided, but we can arrange to send the product back to you at your expense.
Exchanges
If you prefer an exchange or replacement instead of a refund, please contact us within 30 days from the date you received the product. We will cover the shipping costs for exchanges and replacements to ensure your complete satisfaction.
Return Shipping Address
Please send all returns to the following address, only after you have received a return authorization and shipping instructions from our team:
- Zoloyolo
- 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States
Contact Us
If you have any questions about our returns or refunds policy, please don’t hesitate to contact us:
- Email: support@zoloyolo.shop
- Address: 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time