Refund and Returns Policy

This policy outlines the refund and return procedures for purchases made from Goroamies LLC, doing business as Zoloyolo (“we”, “us”, “our”). Our policy is designed to be simple, transparent, and stress-free, ensuring you shop with confidence.

1. Return Eligibility

We accept returns within 30 days from the date you receive your product. To be eligible for a return, the following conditions must be met:

• The item must be unused.
• The item must be in the same condition as when you received it.
• The item must be in all original packaging.

2. How to Start a Return

To request a return, please contact our customer service team via email at support@zoloyolo.shop. After receiving your return request, we will provide you with clear instructions and a prepaid shipping label to return the item.

3. Return Shipping and Fees

• Restocking Fee: There is no restocking fee.
• Return Shipping Cost: We will cover all return shipping costs.

4. Refund Process

Upon receiving the returned item, we will inspect it. If the product meets our requirements, we will refund the full amount you paid (including the original shipping fees) to your original payment method. The refund will be processed within 5-10 business days. If the product does not meet our return requirements, a refund will not be provided, but we can arrange to send the product back to you at your expense.

5. Exchanges

If you prefer an exchange or replacement instead of a refund, please contact us within 30 days from the date you received the product. We will cover the shipping costs for exchanges and replacements to ensure your complete satisfaction.

6. Contact Us

If you have any questions about our returns or refunds policy, please don’t hesitate to contact us:

• Goroamies LLC (dba Zoloyolo)
• Email: support@zoloyolo.shop
• Phone: +1 800-609-2780
• Address: 1370 W Ridge Rd #1031, Rochester, NY 14615, United States
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time